FAQ (Frequently Asked Questions)
1) After payment, how long will it take for you to ship everything out?
We will try to ship your package out as soon as possible, but most likely within 3 business days! If the shipment is delayed for some reason, we'll let you know!
2) How long will it take for my order to arrive?
Well, it really depends on where you live and your country's custom clearings. Within Canada, it typically takes around 2-7 business days, and within USA, 5-10 business days. For international, there's really no definete answer, because it's determined by your country's custom clearance, and where you live. For more information though, you can check on the Canada Post webiste!
3) I'm a returning customer, do I get any discounts?
Sorry, our items are already set to a fairly low and reasonable price, but, the more that you purchase from us, the more extras that you'll get! [Yay for freebies!]
4) I don't have PayPal, how can I still buy from you?
You can also pay by credit card or debit card! If not, you can always choose to send money by mail, which is not recommended, but it may be more convenient for you. Keep in mind that we're not responsible for any lost money. For more information, check out the "Shipping & Handling" page!
5) Where are you located? How much is shipping?
We are located in BC, Canada, as for the shipping rate though, since it depends on the order and where you live, please check out our "Shipping & Handling" page.
6) I sent a purchase form, when do I get my reply?
Usually, we reply at night due to work and school, please wait patiently. Sometimes, we may reply a little later, but definetely within a week. We'll get to you as soon as possible!
7) When are you going to restock? A lot of products are sold out!
We haven't scheduled for a restock of items at the moment, but check back frequently because more items are being added to the site!
8) I'm not from Canada, can I send you money in my currency?
We understand that every country has their own currency, but it may be very different from ours, so please make sure that the amount is either equivalent to the price in CAD, or to send in CAD.